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Time to Vent

Effective date: October 26, 2026

1. Who we are

Time to Vent (\"we,\" \"us,\" or \"our\") provides dryer vent cleaning and air duct cleaning services. You can reach us at:

Business name: Time to Vent

Phone: 732-209-8368 (732-209-VENT)

Website: www.timetovent.com

Email: office@timetovent.com

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. It applies to our website, our phone calls, our emails, and our text messages.

2. Information we collect

We collect only the information we need to provide our services and communicate with you. This may include:

Contact information, such as your name, phone number, email address, and the service address.

Service information, such as the type of service you requested, appointment dates and times, notes about your home or equipment, photos of the work, and your service history with us.

Billing information, such as quotes, invoices, and payment status. Card payments are handled by our payment processor, and we do not store full card numbers on our own systems.

Communication records, such as the content of text messages, emails, and call notes between you and us.

Website information, such as basic technical data (browser type, pages visited) if you use our website or an online request form.

3. How we use your information

We use your information to:

Schedule, confirm, and complete your service appointments.

Send quotes, invoices, receipts, and payment reminders.

Contact you about your service, such as arrival times, delays, and follow-ups.

Respond to your questions and provide customer support.

Keep records of the work we performed so we can serve you again in the future.

Improve our services and meet our legal and accounting obligations.

We do not sell your personal information.

4. Text messaging

If you give us your mobile phone number and agree to receive text messages from us, we may send you text messages related to your service and occasional promotions. These may include:

Appointment confirmations and reminders

\"On my way\" and arrival notifications

Quotes, invoices, and payment reminders

Service updates, follow-ups, and answers to your questions

Requests for a review after your service

Promotions and special offers

Message frequency varies. Most customers receive a small number of messages around each appointment. Message and data rates may apply.

To opt out at any time, reply STOP to any text message. After you reply STOP, we will send one message confirming that you have been unsubscribed, and you will receive no further text messages from us unless you opt in again. For help, reply HELP or contact us at 732-209-8368 or office@timetovent.com.

Consent to receive text messages is not a condition of purchasing any goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

5. How we share information

We do not sell, rent, or trade your personal information. We share it only in the limited situations below:

Service providers that help us run our business, such as our scheduling and invoicing software, our text messaging and phone provider, our payment processor, and our email provider. These providers may use your information only to perform services for us.

Legal and safety reasons, if we are required to do so by law, court order, or government request, or to protect our rights, property, or safety.

Business transfer, if our business is sold or merged, in which case your information may be transferred to the new owner, who must honor this policy.

The sharing described above does not include text messaging opt-in data or mobile phone numbers for marketing purposes, as stated in Section 4.

6. How we store and protect your information

We use reputable, secure software systems to store customer information. We limit access to people who need it to do their jobs, use password protection on our accounts, and rely on industry-standard safeguards offered by our software providers. No method of storage or transmission is completely secure, but we work to protect your information.

7. How long we keep your information

We keep your information for as long as needed to provide our services, maintain service records, and meet our legal, tax, and accounting obligations. After that, we delete it or remove identifying details.

8. Your choices and rights

You may contact us at any time to:

Ask what personal information we have about you.

Correct or update your information.

Ask us to delete your information, subject to records we must keep by law.

Stop text messages (reply STOP) or stop emails (use the unsubscribe link or contact us).

To make a request, call 732-209-8368 or email office@timetovent.com. We will respond within a reasonable time.

9. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have done so, please contact us and we will delete it.

10. Third-party links

Our website may link to other websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

12. Contact us

Time to Vent

Phone: 732-209-8368

Email: office@timetovent.com

Website: www.timetovent.com

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